Citizen's Charter
Your guide to city government services
The Citizen's Charter is a document that communicates information on the services provided by the city government including step-by-step procedures, processing time, fees, and the person responsible for each step. It aims to improve the quality, accessibility, and speed of government service delivery.
Common City Services
Business Permit Application
City Treasurer's Office
3-5 working days
Fee: Varies
Building Permit
City Engineering Office
7-15 working days
Fee: Varies by project
Real Property Tax Payment
City Treasurer's Office
15-30 minutes
Fee: Based on assessment
Community Tax Certificate (Cedula)
City Treasurer's Office
10-15 minutes
Fee: Starts at PHP 5.00
Birth/Death/Marriage Certificate
City Civil Registrar
1-3 working days
Fee: PHP 155.00
Health Certificate
City Health Office
30 minutes - 1 hour
Fee: PHP 50.00
Zoning Certificate
CPDO
3-5 working days
Fee: PHP 300.00
Social Welfare Assistance
CSWDO
1-3 working days
Fee: Free